Orders & Delivery
ALL OUR PRODUCTS CAN BE POSTED WITHIN UK ONLY.
WE USE ROYAL MAIL 1ST. CLASS SERVICE FOR ORDERS UP TO 2KG.
ORDERS OVER 2KG WILL BE POSTED VIA PARCELFORCE.
CURRENTLY WE POST ORDERS TWICE A WEEK. OUR POSTING DAYS ARE: TUESDAY & THURSDAY.
FOR POSTAGE ON TUESDAY- WE NEED TO RECEIVE YOUR ORDER BY BY MONDAY 12 NOON.
FOR POSTAGE ON THURSDAY- WE NEED TO RECEIVE YOUR ORDER BY WEDNESDAY 12 NOON.
INTERNATIONAL POSTAGE CURRENTLY UNAVAILABLE!
LOCAL CLIENTS CAN ORDER ONLINE AND COLLECT FROM GRANTON CASTLE WALLED GARDEN ON FRIDAYS.
WHEN ORDERING ONLINE, AT CHECKOUT, PLEASE MARK LOCAL TO AVOID DELIVERY CHARGE.
PLEASE GIVE US HONEST FEEDBACK, THIS WAY WE CAN IMPROVE OUR SERVICES.
IF YOU ARE NOT 100% HAPPY WITH OUR PRODUCTS, GET IN TOUCH WITH US AND WE WILL DO OUR BEST TO REPLACE THE PRODUCT OR REFUND THE MONEY.
WE ARE NON- PROFIT ORGANISATION, ALL PROFITS FROM SALES OF OUR PRODUCTS GO TO EXPAND OUR COMMUNITY AND RESEARCH ON FUNGI.
THANK YOU FOR SUPPORTING US!
Mush Love,
Mycobee Team
Last updated: 23/07/2026
Delivery & Returns Policy
MycoBee Mushrooms C.I.C.
Website: www.mycobee.org
Last updated: 21 July 2026
This policy supplements our [Terms and Conditions](https://www.mycobee.org/terms-and-conditions) and explains how delivery, returns, and refunds work when you order from us.
1. Delivery Area
We currently deliver within the United Kingdom only. We are unable to ship orders to addresses outside the UK, including Northern Ireland exceptions if applicable — [confirm if NI/Channel Islands are included or excluded].
2. Delivery Times and Costs
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Estimated delivery times and costs are shown at checkout before you complete your order and will also appear in your order confirmation email.
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Delivery times are estimates only and are not guaranteed. Delays may occur due to courier issues, weather, or high order volumes, particularly around holidays.
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Some products (e.g. fresh mushrooms, live cultures, or grow kits) may be dispatched on specific days of the week to maintain freshness and quality — [insert dispatch days if applicable, e.g. Monday/Tuesday dispatch only].
3. Order Tracking
Where available, we will provide tracking information or delivery confirmation via email once your order has been dispatched.
4. Missing or Delayed Deliveries
If your order has not arrived within the estimated delivery window, please contact us at info@mycobee.org with your order number so we can investigate with our courier.
5. Damaged or Faulty Items on Arrival
If your order arrives damaged, faulty, or incorrect, please contact us at info@mycobee.org within 48 hours of delivery, ideally including photographs. This is especially important for perishable or live products (such as grow kits or fresh mushrooms), where prompt reporting helps us resolve the issue quickly. We will offer a replacement, refund, or store credit as appropriate.
6. Your Right to Cancel
If you are a consumer, you generally have the right to cancel your order within 14 days of receiving your goods, under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, except where the goods are:
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Perishable or liable to deteriorate rapidly (e.g. fresh mushrooms, live mushroom cultures, or grow kits once delivered);
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Sealed goods that are not suitable for return for hygiene or health protection reasons, once unsealed;
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Made or personalised to your specification.
To cancel an eligible order, contact us at info@mycobee.org within 14 days of receipt.
7. How to Return an Item
Where a return is accepted (see Section 6 for exceptions):
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Contact us at info@mycobee.org within 14 days of receiving your order, quoting your order number.
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We will confirm the return address and any specific packaging instructions.
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Return the item(s) in their original condition, unused, and in resalable packaging where possible.
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You are responsible for the cost of returning items unless the item is faulty, damaged, or incorrect, in which case we will cover reasonable return postage.
8. Refunds
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Once we receive and inspect your returned item, we will notify you of the outcome.
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Approved refunds will be issued to your original payment method (card or PayPal) within 14 days of receiving the returned goods, or of your cancellation notice if no goods need to be returned.
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Original delivery charges are refunded only where the return is due to our error (e.g. faulty, damaged, or incorrect item).
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Refunds for donations are handled separately — see our [Donation Terms](https://www.mycobee.org/donation-terms).
9. Non-Returnable Items
In addition to the exceptions listed in Section 6, we are unable to accept returns of:
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Products that have been used, grown, or opened, where this affects resale (e.g. an activated grow kit);
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Perishable goods once delivered, unless faulty on arrival.
10. Statutory Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including your right to goods that are of satisfactory quality, fit for purpose, and as described.
11. Contact Us
MycoBee Mushrooms C.I.C.
40 Speirs Bruce Way, Edinburgh, Scotland, EH5 1TH
Company number: SC650248
Email: info@mycobee.org
